Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and brands built around specific chronic conditions, we combine the best of specialist-level healthcare with the convenience of telemedicine.
In just three years, we've built four brands on top of our platform: Keeps (for men's hair loss), Cove (for migraine), Evens (for acid reflux), and our newest brand, Picnic (for allergies). We're growing rapidly, recently raised a $47m Series B, and are backed by some of the best healthcare and consumer investors, including Polaris Partners, Johnson & Johnson, Maveron, Northzone, First Round, and Greycroft, among others.
This year, we are honored to be included on Built In's 2021 list of Best Places To Work in New York City and Best Midsize Companies To Work For. This recognition is a true testament to our hardworking team and company culture. As we continue to grow, we pride ourselves on finding passionate individuals who truly embody our core values and mission each and every day.
The Role
We’re looking for a hardworking and energetic Senior Medical Operations Associate to develop, implement, and own workflows to support our patients at every step of their migraine care journey. In this role, you’ll work directly with providers, patients, and insurance carriers to play a critical role in expanding access to specialized migraine treatments.
The ideal candidate is a deeply empathetic and highly organized individual who is passionate about offering best in class support to patients and providers. They consistently go above and beyond for patients to help them navigate even the most challenging parts of the healthcare landscape, and are comfortable working with physicians and other clinical providers as part of the broader care coordination process. They’re a creative problem solver who’s committed to continuous improvement, and are eager to share patient feedback and insights with their team.
This is an ideal role for an individual with experience working with patients in a clinical setting who’s looking to apply those skills in a new way. This is an exciting opportunity to help build a healthcare brand that people can love and to create an exceptional experience for patients across the country. Our patients look to Cove for support, guidance, and empathy as they navigate a challenging and often misunderstood chronic condition.
This role reports to our Medical Operations Lead.
Some things you will work on:
You should have:
These are unprecedented times and we understand COVID-19 is impacting everyone differently. Our primary goal from the beginning of the pandemic has been to ensure employee safety. We went from optional to mandatory work-from-home very quickly in early March, and we have told employees that they can work remotely through July 2021 to allow them to plan accordingly.
We have also rolled out several initiatives to help our team successfully navigate the uncertainty associated with COVID-19. These initiatives have included providing funds for home office improvements, medical reimbursements, free meditation/mindfulness tools, mandatory “Me Days” away from work, company-wide Refresh days off, and fun opportunities to connect live with teammates each week (such as virtual escape rooms). We continue to examine different benefits, tools, and processes that best support our employees as we continue to work remotely and eventually begin transitioning back to the office.
We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.